Find quick answers to the most common questions about our IT support services.
IT Sahayata is a professional IT support company founded in 2015, headquartered in New Delhi with offices in Lucknow. We offer comprehensive IT support including hardware repair, software troubleshooting, network setup, cybersecurity, cloud services, and managed IT solutions for businesses of all sizes.
We primarily serve clients in Delhi NCR and Lucknow with on-site support. Remote support is available nationwide across India. We also served as the official IT support provider for the G20 Summit 2023.
Simply call us at +91 77038 23008, email support@itsahayata.com, or fill out the contact form on our website. Our team will assess your needs and recommend the best plan or service for you.
Yes! We serve individual users, freelancers, startups, SMEs, and large enterprises. Our pricing plans are designed to suit every scale of operation.
Absolutely. All our technicians hold industry-recognized certifications including CompTIA A+, Network+, Security+, Microsoft Certified, and Cisco CCNA. Our team averages 8+ years of experience.
We repair and service desktops, laptops, servers, printers, networking equipment, and peripherals. This includes screen replacements, motherboard repairs, RAM/storage upgrades, power supply issues, and more.
Yes, we offer complete cloud migration services including planning, execution, and post-migration support for AWS, Azure, and Google Cloud platforms. We ensure zero data loss and minimal downtime.
Absolutely! We design and implement complete network infrastructure including routers, switches, firewalls, Wi-Fi access points, VLANs, and VPNs. We also provide ongoing network monitoring and management.
Yes, we provide professional data recovery from failed hard drives, SSDs, RAID arrays, and corrupted storage media. Our success rate is over 95% for most failure types.
We support all major operating systems (Windows, macOS, Linux), Microsoft 365, Google Workspace, ERP systems, accounting software, and custom business applications. We also handle software installation, licensing, and updates.
We offer three main plans: Basic Care (₹1,999/month) for startups, Professional (₹4,999/month) for growing businesses, and Enterprise (₹9,999/month) for large organizations. Annual billing saves you 20%. Visit our Pricing page for full details.
No hidden fees, ever. Our pricing is completely transparent. The only additional charges would be for hardware parts (at cost price) or specialized services outside your plan scope, which we always communicate upfront.
Service fees are refundable if we're unable to resolve your issue. Subscription plans offer prorated refunds for unused months if canceled within 30 days. Diagnostic fees are non-refundable.
Yes! We offer special discounts for registered NGOs, educational institutions, and government organizations. Contact us for a customized quote.
Yes! We offer pay-per-incident support starting at ₹499 for remote support and ₹999 for on-site visits. No subscription required.
Our response times vary by plan: Basic (4 hours), Professional (1 hour), Enterprise (30 minutes). For critical system-down situations, we prioritize all plans and aim to respond within 30-60 minutes.
24/7 support is included in Professional and Enterprise plans. Basic plan covers business hours (9AM-6PM, Mon-Sat). Emergency after-hours support is available for Basic plan clients at an additional charge.
For urgent issues, call our emergency hotline at +91 77038 23008 (available 24/7 for Professional/Enterprise clients). You can also use WhatsApp or our online ticket portal for non-critical issues.
If remote support is insufficient, we dispatch a certified technician to your location. On-site visits are included in Professional (2/month) and Enterprise (unlimited) plans. Basic plan clients can request on-site visits at ₹999 per visit.
We offer comprehensive cybersecurity including antivirus/anti-malware deployment, firewall configuration, vulnerability assessments, penetration testing, security awareness training, and incident response. Our protocols are G20-grade certified.
All remote sessions are encrypted end-to-end. We use industry-standard tools (TeamViewer, AnyDesk) with session recording for accountability. Our technicians sign strict NDAs and we are GDPR-compliant.
Yes. Our incident response team can help contain the attack, assess damage, restore from backups, and implement measures to prevent future attacks. We recommend our Enterprise plan for comprehensive ransomware protection.
Yes, we offer comprehensive IT security audits that assess your current security posture, identify vulnerabilities, and provide a detailed remediation roadmap. Audits start at ₹15,000 for small businesses.
Our technician will send you a secure link to initiate a remote session. Once you approve the connection, they can view and control your screen to diagnose and fix the issue. You can terminate the session at any time.
We primarily use TeamViewer and AnyDesk for remote sessions. Both are industry-standard, encrypted tools. No permanent installation is required — you can use the one-time access version.
For software issues, remote support is equally effective and much faster. Hardware issues naturally require on-site visits. About 80% of IT issues can be fully resolved remotely.
A minimum of 2 Mbps upload/download speed is sufficient for remote support sessions. Faster connections provide a smoother experience.
Our support team is ready to help you with any questions not covered above.
Speak with a support specialist right now. Available 24/7 for emergencies.
+91 77038 23008