Frequently Asked Questions

We primarily serve Delhi-NCR and Lucknow with on-site support, but provide remote support services nationwide. Our team has successfully supported clients across India, including during major events like the G20 Summit.

For on-site services, we cover all areas within Delhi, Noida, Gurugram, Ghaziabad, and Lucknow. Remote support is available for clients anywhere in India.

Our average response times are:

• Critical issues: Under 30 minutes
• High priority: Within 1 hour
• Standard requests: Within 4 hours

We offer 24/7 support for critical business systems. During the G20 Summit, we maintained an average response time of just 15 minutes for all requests.

Response times may vary slightly based on your service plan and current workload.

Yes, all our technicians hold industry-recognized certifications. Our team includes:

• Microsoft Certified Professionals (MCP, MCSE)
• Cisco Certified Network Associates (CCNA)
• CompTIA A+ and Network+ certified technicians
• Certified Ethical Hackers (CEH)
• Dell, HP, and Lenovo certified hardware specialists

We invest heavily in continuous training to ensure our team stays current with the latest technologies and best practices.

Yes, we offer secure remote support for most software-related issues. Our remote support features:

• Secure, encrypted connections
• Screen sharing with your permission
• File transfer capabilities
• Multi-platform support (Windows, macOS, Linux)

Remote support is typically faster and more cost-effective than on-site visits for software issues. We can usually resolve most remote-supportable issues within 30-60 minutes.

For hardware issues or complex network problems, we recommend on-site support.

To ensure the most efficient service, please:

1. Have all relevant error messages or symptoms written down
2. Gather any warranty information for your equipment
3. Back up important data if possible
4. Have administrator passwords available
5. Ensure the work area is accessible and well-lit
6. Have all peripherals (power cords, etc.) available

For business clients, it's helpful to have a primary contact person available during the service visit.

Yes, we offer professional data recovery services with a high success rate. Our capabilities include:

• Hard drive failures (mechanical and logical)
• Accidentally deleted files
• Formatted drives
• Corrupted storage devices
• RAID array failures

Important: If you suspect data loss, stop using the device immediately to prevent overwriting data. Our success rate is highest when we can work on the original media as soon as possible.

We operate a Class 100 clean room for physical recoveries and use industry-leading tools like R-Studio and PC-3000.

Yes, we offer several cost-effective service plans:

All plans include antivirus protection and quarterly system reviews. Discounts are available for annual prepayment.

Our refund policy is designed to be fair to both parties:

• Service Fees: Refundable if we're unable to resolve your issue after reasonable effort (determined case by case)
• Parts/Equipment: Refundable if unopened/unused within 30 days (restocking fee may apply)
• Subscription Plans: Prorated refund for unused months if canceled within 30 days
• Diagnostic Fees: Non-refundable as they cover technician time

To request a refund, please contact our billing department with your service details. Refunds are typically processed within 7-10 business days.

Note: No refunds are provided for services already rendered or issues caused by client negligence.

Yes, we serve both business and residential clients with tailored solutions:

While our service approach differs based on client type, all customers receive the same high standard of technical expertise and customer service.

Yes, we provide 24/7 emergency support for critical issues. Our emergency services include:

• 24/7 phone support for urgent issues
• After-hours technician dispatch (additional fees apply)
• Priority response for business-critical systems
• Holiday and weekend coverage

Emergency Support Fees:

• Weekdays (8PM-8AM): 1.5x standard rate
• Weekends: 2x standard rate
• National Holidays: 2.5x standard rate

Note: Subscription plan clients may have emergency support included in their package.

During the G20 Summit, our team provided round-the-clock support with 15-minute response times for all critical requests.