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Enterprise-grade IT support at competitive prices
Select your business size to see our recommendation:
1-2 devices, basic IT needs
3-20 employees, growing needs
20+ employees, complex IT
See exactly what's included in each plan
| Support Features | Basic | Professional | Enterprise |
|---|---|---|---|
| Remote Support | 5 hours/month | Unlimited | Unlimited |
| On-site Visits | 2/month | Unlimited | |
| Availability | Business Hours | 24/7 | 24/7 Priority |
| Support Channels | Email, Phone | Email, Phone, Dedicated |
| Security Features | Basic | Professional | Enterprise |
|---|---|---|---|
| Antivirus | Basic | Advanced | Enterprise |
| Firewall Management | |||
| Vulnerability Scans | Monthly | Weekly | |
| Security Monitoring | 24/7 |
| Response Times | Basic | Professional | Enterprise |
|---|---|---|---|
| Critical Issues | 4 hours | 1 hour | 30 minutes |
| High Priority | 8 hours | 4 hours | 1 hour |
| Standard Requests | 24 hours | 8 hours | 4 hours |
| G20-grade Response |
For organizations with complex IT infrastructure or specialized requirements
Our enterprise solutions leverage the same protocols and expertise that powered our successful G20 Summit support, customized to your organization's specific needs. Includes dedicated account management, custom SLAs, and strategic IT planning.
Assigned engineers who know your systems
Military-grade protection
For mission-critical systems
Quarterly IT roadmap sessions
Everything you need to know about our plans
With annual billing, you commit to a full year of service and pay upfront, which saves you 20% compared to monthly payments. For example:
Annual plans are ideal if you're certain about your IT needs for the coming year and want to maximize savings.
Yes, you can upgrade or downgrade your plan at any time:
If you're on an annual plan and need to downgrade, we'll issue a prorated credit for the unused portion of your plan.
Our plans cover labor and support services only. Hardware, software licenses, and other products are billed separately at cost. However:
For budgeting purposes, most clients spend an additional 20-50% of their support plan cost annually on hardware/software.
We'll never cut off support if you exceed limits. Here's how it works:
We'll always notify you before you reach limits and discuss whether upgrading makes sense. 85% of clients stay within their plan limits.
Our Enterprise plan's G20-grade response includes:
This tier is designed for organizations where IT downtime could significantly impact operations or revenue.
Choose the plan that fits your needs or contact us for a custom solution.
